Privacy Policy x44my
x44my is committed to protecting the personal information of every user. This document explains in detail how we collect, use, store and protect your data as an online casino platform operating under international licensing.
Our Commitment
x44my Data Protection Principles
Every decision we make about data management is built on these six core principles.
Data Security
All your personal information and financial transactions are protected with 256-bit SSL encryption. We use industry-recognised security protocols to ensure your data cannot be accessed by unauthorised parties.
Guaranteed Confidentiality
Your account information, including your password and withdrawal details, will not be disclosed to any third party without your consent, except as required by law or a competent regulatory authority.
User Control
You have the full right to access, correct and delete personal information stored by x44my. Requests can be submitted through our customer service team, which operates 24/7.
Minimum Collection
x44my only collects information that is genuinely needed for platform operations, legal compliance and user identity verification. We do not collect excessive or irrelevant data.
Full Transparency
We notify users of any changes to this policy promptly. Every update will be posted on the x44my website and users are encouraged to re-read this document from time to time.
Licensing Compliance
As a platform operating under international licensing, x44my complies with data protection requirements set by regulatory bodies. This includes strict Know Your Customer (KYC) procedures.
This Privacy Policy takes effect from 1 January 2026. By registering an account or using x44my services, you are considered to have read, understood and agreed to all terms stated in this document.
1. Information We Collect
x44my collects various types of information to ensure the platform operates smoothly and securely for all users. This collection is carried out on the principle of minimum data — only information that is needed is collected.
1.1 Account Registration Information
During the registration process, you are required to provide the following information:
- Full name as on your identity card (MyKad or passport)
- Date of birth — users must be 21 years of age or older
- Identity card number or passport number
- A valid and active email address
- Malaysian mobile phone number
- Username and password of your own choosing
1.2 Financial Information
To process deposits and withdrawals, we collect information related to your payment methods, including e-wallet account numbers (Touch 'n Go, Boost, ShopeePay), DuitNow details, online banking information via FPX, and crypto wallet addresses when you use USDT, BTC or ETH.
⚠️ x44my will never ask for your bank account password, e-wallet password or transaction PIN. If you receive any such communication claiming to be from x44my, please report it to our customer service immediately.
1.3 Platform Usage Information
Our system automatically records technical information including IP address, web browser type and version, device operating system, pages visited, session time and duration, betting activity logs, and deposit and withdrawal records. This data is used for security and service improvement purposes.
1.4 Identity Verification Documents
As part of the KYC procedure required by regulatory bodies, you may be asked to upload a copy of your identity card or passport, a recent proof of payment document, and a selfie holding your identity document. These documents are stored securely and accessed only by our compliance team.
2. Purpose of Using Information
All information collected by x44my is used for defined purposes and does not go beyond the following scope:
- Identity and age verification (21 years and above) during registration and the KYC process
- Processing deposits and withdrawals securely
- Detecting and preventing fraud and money laundering activity
- Compliance with legal requirements and international licensing
- Improving user experience and personalising platform content
- Customer service communication via live chat and email
- Sending information about promotions and bonuses, if you have agreed to receive them
- Analysing activity records to identify usage patterns that require attention from a responsible gambling perspective
3. Information Sharing
x44my does not sell, rent or trade user personal information to any third party for marketing purposes. However, in the following limited circumstances, information may be shared:
3.1 Third-Party Service Providers
We work with carefully selected service providers, including payment processors, licensed game software providers and technical infrastructure providers. These parties are bound by strict confidentiality agreements and may only use your information for specified purposes.
3.2 Legal Requirements
x44my may disclose user information if ordered to do so by a court, regulatory body or competent authority. This includes investigations related to money laundering, fraud or other financial crimes.
3.3 Protection of Company Rights
In cases where a user breaches our Terms and Conditions, we reserve the right to disclose relevant information to parties involved in resolving that dispute.
4. Data Security
x44my continually invests in security infrastructure to ensure user data remains protected at all times. The security measures we apply include:
- 256-bit SSL/TLS encryption for all data transfers between your web browser and our servers
- Encryption of data stored in databases using the AES-256 standard
- Two-factor authentication (2FA) system for added protection on your account
- Round-the-clock security monitoring by our cybersecurity team
- Regular security audits by independent auditors
- Protection against cyberattacks such as DDoS, SQL injection and cross-site scripting
While we take every reasonable step to protect your information, no encryption system or method of transmitting data over the internet can be guaranteed 100% secure. You are also responsible for keeping your password and login details confidential.
5. Cookies and Tracking Technologies
x44my uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small text files stored on your device.
5.1 Types of Cookies Used
- Essential Cookies: required for core platform functions such as login sessions and account security
- Performance Cookies: collect anonymous data about how users interact with the platform for improvement purposes
- Preference Cookies: save your personal settings and preferences so your experience remains consistent
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the x44my platform.
6. User Rights
As an x44my user, you have certain rights regarding your personal information. We respect and fully facilitate the exercise of these rights.
Right of Access
You have the right to request a copy of all personal information we hold about you at any time.
Right of Correction
If your information is inaccurate or out of date, you have the right to request prompt correction.
Right of Deletion
In certain circumstances, you may request the deletion of your account and personal information.
Right of Restriction
You may ask us to restrict the processing of your data in certain situations while awaiting the resolution of a dispute.
Right of Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the x44my customer service team via live chat or email. We will process your request within a reasonable time, subject to legal requirements that may limit certain rights.
7. Data Storage and Deletion
x44my retains your personal information for as long as your account is active or as long as it is needed to provide services. After an account is closed, certain information may be retained for a set period to fulfil legal obligations, resolve disputes or enforce our agreements.
Financial information and transaction records are kept for the minimum period required by anti-money laundering (AML) and financial compliance laws. After the retention period ends, data is securely deleted using methods that ensure it cannot be recovered.
8. Changes to This Policy
x44my reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to users via in-platform notifications or email at least 14 days before the changes take effect.
Continued use of x44my services after the effective date of any change is considered your acceptance of the updated Privacy Policy. We recommend you check this page periodically.
9. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, the x44my customer service team is ready to help.
- Live Chat — available 24/7 in Bahasa Melayu and English directly through the x44my platform
- Email:
We aim to respond to all privacy-related enquiries carefully and attentively. User satisfaction and trust are our priority.
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